How can we help?
Check the FAQ below or email us and we'll review your request.
Frequently asked questions
How do I delete my account?
Open the app, select Profile, then the settings icon, and Delete account at the bottom of the page. See the full steps on the account deletion page.
I forgot my password.
On the login screen, select Forgot password? and enter your email address. If the reset message does not arrive, check your spam folder and confirm that you used the correct email address. If the problem continues, contact support@matchpointapp.gr.
My rating changed unexpectedly.
Check the match history in your profile. If you believe a result or rating change is incorrect, email support@matchpointapp.gr with the match date and your opponent details.
My opponent submitted a wrong result.
Follow the result-confirmation process in the app. If the disagreement remains unresolved, contact support@matchpointapp.gr with the match details.
A player is harassing me.
Open their profile and choose Block or Report. Blocked users cannot message or challenge you. For serious incidents, email support@matchpointapp.gr.
I cannot find any players nearby.
The community is growing. Try widening your search area from your profile, or invite friends — every new player helps.
How do I book a court?
Open the booking section, pick a club, and see the available courts and hours. Bookings are available through participating clubs and the terms are set by each club.
I want to cancel a booking.
Booking and cancellation arrangements are set by the participating club. To cancel or change a booking, contact the club directly first.
Does it work outside Athens?
MatchPoint is available to players across Greece. Set your area and discover available players as the community grows.
Is the app free?
Yes, the app is free. Payments are not processed through MatchPoint — if you book a court at a participating club, payment is arranged directly with the club.